Qingchen New Materials Co., Ltd. Service Process
To ensure efficient and accurate coating product and contract manufacturing services, Qingchen New Materials has established a standardized service process covering the entire process, from demand matching to after-sales follow-up. The details are as follows:
I. Demand Communication and Solution Customization
1. Initial Matchmaking: Customers submit their requirements (such as product type, performance specifications, production capacity requirements, delivery cycle, etc.) via phone, email, or in-person visit. A dedicated account manager will respond within 24 hours, document the core requirements, and conduct a preliminary feasibility assessment.
2. Technical Communication: For customized requirements (such as special environmental standards or functional coating requirements), the account manager coordinates the R&D team to conduct technical matching with the customer, clarifying details such as raw material selection, formulation parameters, and testing standards.
3. Proposal Submission: Within 3-5 business days, a written proposal including the product plan, quotation, production cycle, and quality assurance measures will be provided to the customer. Upon customer confirmation, the proposal will proceed to the next stage.
II. Contract Signing and Advance Payment
1. Contract Drafting: Based on the confirmed plan, the legal team drafts a purchase and sales contract or contract manufacturing agreement, specifying product specifications, quantity, price, delivery method, acceptance criteria, and liability for breach of contract.
2. Payment: The customer pays the advance payment as agreed in the contract (usually 30%-50% of the total amount). After the finance department confirms the payment, production scheduling will begin.
III. Production and Quality Control Management
1. Production Scheduling: The production department develops a production plan based on the contract requirements, prioritizing expedited orders and providing simultaneous feedback to the customer on production progress milestones (e.g., completion of raw material procurement, start of production, and estimated completion date).
2. Full-Process Quality Control:
- Before raw materials enter storage, the Quality Inspection Department verifies supplier qualifications and conducts random sampling tests to ensure compliance with procurement standards.
- During production, key indicators (e.g., viscosity, solids content, and VOC levels) are monitored in real time using an online testing system. Three samples are collected from each batch for laboratory retesting.
- Before the finished product leaves the factory, a third-party inspection report (if designated by the customer) will be provided to ensure compliance with the agreed-upon contractual standards.
IV. Logistics, Delivery, and Acceptance
1. Logistics Arrangement: We will select the logistics method (truck, sea, or dedicated delivery) based on customer needs. Packaging will be leak-proof and sun-resistant, and the product certificate, inspection report, and instruction manual will be included with the shipment.
2. Arrival Inspection: Upon receipt of the product, customers may conduct random inspections of appearance, quantity, and performance according to the contractual standards. Any objections must be raised within three business days, and the account manager will coordinate with the technical team to assist with on-site investigation.
V. After-Sales Tracking and Service
1. User Support: If customers encounter technical issues during product use (such as adjusting the application process or optimizing coating effects), the technical team will provide solutions or on-site guidance within 48 hours.
2. Regular Follow-up Visits: The account manager will visit customers quarterly to collect feedback and assist in optimizing production details for subsequent orders.
3. After-Sales Guarantee: If product quality issues cause customer losses, we will provide returns, exchanges, or compensation as agreed in the contract after verification to ensure customer rights.
Through standardized processes and full-process visual tracking, Qingchen New Materials is committed to ensuring every customer experiences peace of mind, confidence, and peace of mind during their cooperation, continuously improving cooperation efficiency and satisfaction.
